Cancellation Policy

Our Cancellation Policy:

At VentelitePhysio, we understand that your circumstances can change, so we kindly ask for a minimum of 24-hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.

If you cancel or do not attend a scheduled Physiotherapy without providing 24 hours notice, a fee of $30.00 will be charged for any follow-up or initial assessment.

After more than one failure to attend or late cancellation, we may charge you the full cost of the treatment. After more than two failures to attend or for late cancellations, we will charge you the full cost of the treatment and you will be required to pre-pay for any future appointments.

If you do cancel and cannot attend that day at all, the late notice cancellation fee will be waived if VentelitePhysio was able to fill the allocated appointment slot. It is in the best interested of both the clinic and the patient to give as much notice as possible of any appointment changes. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

Please note: Motor Accident Insurance , Workers Compensation Insurance and Medicare covered Chronic Disease Management (formerly EPC) does not generally cover charges for non-attendanceThese charges will need to be met by the client out of pocket.